Terms and Conditions


Heartfelt would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchases. So if for any reason an item is not what you expected, the wrong colour/size, the rare occasion when the garment is faulty it can be returned for an exchange (refund if faulty) excluding all additional shipping costs.

Please note that an item will only be accepted for exchange under the following conditions:
• The item is unused, unworn and in brand new condition with packaging intact and the original labels attached.
A copy of a valid receipt is included with the return.
• The item is returned within 14 days of the receipt date. All items must be returned to Heartfelt at the expense of the purchaser.

There is no exchange or refund on sale items.

Please note that all conditions must be strictly adhered to in regards to returns and exchanges and that exchanges will not be accepted under any conditions if you fail to meet these requirements.

Refunds for change of mind items will incur a processing fee of $10, which will be deducted from your refund. 

How to make a return for exchange or refund:

Step 1
Check that you meet all the conditions above.

Step 2
Email us or phone 0421 467090

Step 3
Choose the new item/s which you would like to exchange for and they will be held until we receive your returns.

Step 4
Return the item/s to be exchanged, with a self addressed prepaid satchel for your new items to be returned in.

Return Address:
PO Box 386 Noosa Heads, QLS, 4567

Please Note: We do not accept exchanges on orders shipped outside of Australia. All orders shipped outside of Australia are final.