Delivery & Local Collection
Delivery and Local Collection
Processing your order. -
Orders received between Mondays to Friday before 2pm will be processed that day for next day shipment. Orders will be processed within 48 hours, unless your order is placed on a weekend or public holiday. If for any reason Heartfelt is unable to fill your requested order you will be notified as soon as possible via email and we will make a payment reversal if payment has been processed.
If you require any items urgently - express postage needs to be selected.
Local Collection/Drop Off
For all local orders - please select the local collection tab at the check-out - we can then organise for you to either collect from Heartfelt or we can drop off within a 15km radius.
We use Australia Post Flat Rate Satchels. Once your order has been dispatched you will receive notification from Heartfelt. This will give you a tracking number you can check on www.eparcel.com.au . Parcels will be delivered Mondays to Friday between 9am – 5pm. If you would prefer not to include signing for delivery please advise. If you would like your garment sent in an overnight bag, please advise.
We use Australia Post Airmail for International Orders. Delivery is made within 3 to 10 working days; however we cannot assume responsibilities for delays. Heartfelt will not be held responsible for any duties, tariffs or additional charges once the items have left Australia. Standard delivery satchels are used and goes by weight - up to 1kg $40 up to 2 kg $65.
BEFORE ORDERING SEND A QUICK EMAIL AS TO WHAT YOU WISH TO PURCHASE SO WE CAN ADVISE THE CORRECT POSTAGE CHARGE.
Once the goods are dispatched a tracking number will be emailed.