Terms and Conditions
If you have any enquiries, please contact us at firstname.lastname@example.org
Shipping – Processing your order
Orders received between Mondays to Friday before 2pm will be processed that day for next day shipment. Orders will be processed within 48 hours, unless your order is placed on a weekend or public holiday. If for any reason Heartfelt is unable to fill your requested order you will be notified as soon as possible via email and we will make a payment reversal if payment has been processed.
Local Collection Point
Suncoast Office Supplies
70 Noosa Drive
Noosa Heads 4567
between 8am – 4pm Monday – Friday.
We use Australia Post Flat Rate Satchels which are individually coded, tracked and signed for when delivered. Once your order has been dispatched you will receive notification from Heartfelt. This will give you a tracking number you can check on www.eparcel.com.au . Parcels will be delivered Mondays to Friday between 9am – 5pm. If you would prefer not to include signing for delivery please advise. If you would like your garment sent in an overnight bag, please advise.
We use Australia Post Airmail for International Orders. Delivery is made within 3 to 10 working days; however we cannot assume responsibilities for delays. Heartfelt will not be held responsible for any duties, tariffs or additional charges once the items have left Australia. Unfortunately we are unable to track the items.
If you are placing an international order, we will contact you via email on placement of your order to advise of any extra costs due to international shipping.
Small = size 10
Medium = size 12
Large = size 14
X-Large = size 16
All prices on our website are quoted in Australia dollars ($AU) and are GST inclusive.
Payment for items can be made in the following forms:
- Pay Pal
- Credit Card (Visa and MasterCard) please note you can process your credit card through Paypal, you do not need your own paypal account.
- Direct Debit (please email for details)
- Small = size 10
- Medium = size 12
- Large = size 14
- X-Large = size 16