Wrong Size? Wrong Colour? Wrong Style?
Don’t worry. We will happily exchange your item for another size or colour or style providing it is in stock.
- Please advise us asap via email so we can put aside the item you require.
- Post the item back to us within 10 days using a trackable bag (Australia post can add tracking to a flat rate satchel for $1.00) including the receipt.
- As soon as we receive the returned item we will dispatch your exchanged item back to you at no extra charge if within Australia.
(If the new item is of a different value a new invoice will be issued and dispatch will be made after any balance is paid) Overseas postage may incur a postal charge.
What about Refunds?
A full refund on the cost of the garment (excluding postage) is possible as long as the following applies:
You must advise us via email, and then return the item back to us within 10 days in perfect condition, that is, unworn with tags attached. Please return the receipt with the item. When we have received it and are happy with the condition, a refund will be made. We will email you a notification once your return has been processed.
No exchange or refund available for items on Sale.
Heartfelt prides itself on its quality and attention to detail. However, if you do find a fault:
- Please advise us asap via email so we can put aside the item that needs replacing.
Post the item back to us within 10 days using a traceable method, including the receipt.
As soon as we receive the returned item we will dispatch your exchanged item back to you at no extra charge, including a voucher equal to the cost of the postage to us.
Our Store Policies
- When returning garments to us please use a trackable bag or courier. We will not be held responsible for items lost or damaged during transit to us.(see postage guide)
- Please note that garments damaged by misuse or incorrect washing will not be considered faulty.
- Items that have been worn, damaged or returned in an unsalable condition will be denied refund or an exchange and will be returned to you.
For all Returns or Exchanges post back to:
PO Box 386, Noosa Heads QLD 4567